What is the Shipping cost?
Worldwide shipping costs from USD 9.99 and free worldwide shipping is available for orders over USD 200.
What countries can I ship my order to?
We ship to any countries in the world.
Packages will be sent by registered air mail with an online tracking number provided.
It will take 14 to 20 business days for mail items to reach recipients (subject to flight availability and progress of customs clearance and aviation security check, etc.) However, mail delay does happen. Please contact us if you have not received your package within a reasonable time.
What if the product is lost in the mail?
If the mail service loses your order, we will send you a new one for free or you can choose to receive a refund 60 days after the order is shipped.
Please note that no refund will be given if your order has not arrived in less than 60 days. This is because mail delay does happen, and customs can hold packages for up to 6 weeks. This does not happen often, but it can happen. Shipping cost is not refundable.
If you still haven't receive your order after 60 days, please email firstname.lastname@example.org with your order number, so we can work out a solution.